This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY, OUR WEBSITE TERMS OF USE, AND ANY OTHER TERMS AND CONDITIONS ON THE WEBSITE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.

This privacy policy (“Privacy Policy”) governs the use of information by Haltbar Consumer Private Limited, a company incorporated under the Companies Act, 2013, and having its registered office at No.25, Atandra Towers, Thirumalai Pillai Road, T.Nagar, Chennai – 600017, India (hereinafter referred to as “HOFU”, “we” or “us”) that is obtained through the use of its website https://hofu.in/ (“Website”) by the users (“User” or “you”).

1.1 By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

1.2 You agree that all personal data shall be retained till such time required for the purpose of HOFU or required under applicable law, whichever is later. Non-personal information will be retained indefinitely.

2.1 Name, Email ID, Shipping and Billing Address, Phone Number – This data is collected directly from users. It is used to identify you, deliver goods and services, identify lookalike customers, and for security and fraud prevention.

2.2 Commercial Information – We do not collect payment card numbers and pins. Checkout happens through a third-party payment gateway. We receive details of the payment mode and bank used. This may be used to provide targeted discounts/promotions and analyse traffic sources.

2.3 Internet and Network Activity (IP address & location) – Collected automatically. Used to analyse location-based aggregate data, traffic sources, provide services, and serve targeted promotions.

2.4 Communication Data – We store call records and WhatsApp communication with users for quality, training, safety, and fraud prevention.

2.5 Social Media Reviews – We may reshare reviews on social media. This is used to measure engagement and for security. We obtain this data directly when users share our content, post with our products, or tag us.

2.6 Other Sources – We may use other sources to identify customers, deliver goods, customize advertisements, identify new customers, and ensure security.

2.7 Information Updates – From time to time, we may ask you to update your contact or other information with us to help keep you informed of services, changes, or enhancements.

3.1 HOFU collects your personal data to provide the Website and services to users. We take all reasonable steps to protect against unauthorized access, use, alteration, disclosure, or destruction of your personal data.

4.1 Data Sharing – HOFU does not sell user data to third parties. We may share data with third-party service providers (e.g., for advertising on Facebook and Google). We always handle user data carefully and intend to comply with applicable laws.

4.2 Delete Account – To delete your personal information, email us at support@hofu.in with your full name and registered mobile number. Deleting data may terminate your account and access to certain features.

4.3 Customer Notifications – You can opt out of marketing communications by emailing us at support@hofu.in.

4.4 Use of Cookies – HOFU uses cookies to enhance user experience and increase website load speeds. You may disable cookies via your browser settings. Some tracking is done via Google and Facebook (refer to their privacy policies).

4.5 External Links – Although we strive to include verified links, HOFU is not responsible for the content or safety of external links. Please exercise caution.

5.1 We regularly review and update this Privacy Policy. We request you to periodically review it. Please also ensure your information with us is accurate and current.

5.2 We may update or amend this Privacy Policy at any time, with or without advance notice. Significant changes will be notified on our website.

6.1 If you wish to withdraw consent or do not want your data to be used as outlined here, please email us at support@hofu.in. Withdrawal of consent may impact your access to services or benefits.

7.1 We strive to maintain accurate and complete data. If you believe we have incorrect information about you, please inform us and we will correct it promptly.

8.1 HOFU shall not be responsible for any loss, damage, or misuse of your personal data if caused by a Force Majeure Event.

8.2 Force Majeure Event includes events beyond our control, such as sabotage, fire, flood, civil commotion, strikes, war, acts of government, computer hacking, breaches of security, power failure, etc.

8.3 While we endeavour to secure your data, users acknowledge that the internet is not fully secure and we cannot provide absolute assurance.

If you have any complaints, grievances, or concerns regarding the Website or this Privacy Policy, please contact:

Name: Sandhya Srinivas
Designation: Head of Customer Support 
Email: support@hofu.in

This Privacy Policy is governed by the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of courts in Chennai, India.