If your order hasn’t been shipped yet, you can cancel it by following these steps:

Cancel Online (Recommended)
Go to hofu.in and log into your account.
Click on ‘My Orders’ in your account dashboard.
Find the order you want to cancel.
Click on the ‘Cancel Order’ button next to it.
You’ll receive a confirmation email or SMS once the cancellation is successful.

Important:

To ensure a smooth cancellation, we recommend doing this within 24 hours of placing your order or before it has been shipped.

Orders cannot be cancelled once they’re shipped.

You can track your order in two simple ways:

Option 1: Through Your HOFU Account

1. Visit hofu.in and log in to your account.
2. Go to the “My Orders” section.
3. Find the order you’d like to track and click “Track Order.”
4. You’ll see live updates on your shipment, including delivery milestones.

Option 2: Using the Tracking Link

1. Once your order is shipped, you’ll receive a shipping confirmation via email and SMS.
2. This message will include a tracking link from our delivery partner.
3. Click the link to view your shipment’s real-time status—including where it is now, estimated delivery date, and delivery partner info.

Still need help?

Reach out to our customer support team at +91 95005 22450 or email support@hofu.in . We’re here for you.

If you’re unavailable during delivery, don’t worry. Our delivery partner will attempt to deliver your order up to two more times. You’ll also receive updates and options to reschedule.

We usually ship within 24 working hours of receiving your order. After dispatch, our delivery partner typically takes 2 to 5 days to deliver, depending on your location. Customers in metro cities can expect quicker delivery.

Shipping charges, if any, will be mentioned at checkout before you confirm your order. We offer free shipping on select products and promotions. For more information, go to our shipping policy page.

Yes, we do accept returns—but only under specific conditions. If you’ve received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery to initiate a return. Returns for other reasons, like change of mind, are unfortunately not accepted.

To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging (including all tags, labels, accessories, and box).
• The return request must be raised within 7 days of delivery.

We do not accept returns if:

• The product has been used, misused, or altered.
• Original packaging is missing or damaged.
• Serial numbers or barcodes are tampered with.
• You simply changed your mind after receiving the product.
  

If your product qualifies for a return, reach out to our support team ideally within 48 hours of delivery via email, WhatsApp, or the ‘Contact Us’ form on our website. Our team will guide you through the process step-by-step.

You can view the complete guidelines for returns, replacements, and refunds on our Returns & Refund Policy page. If you need further assistance, feel free to reach out to our support team, we’re always happy to help!

HOFU products stand out with:

• Improved Functionality
  Our products are thoughtfully designed for enhanced ease of use.
• Premium-Grade Durable Materials
  Each Hofu product is designed in premium-grade durable materials built to last through daily use.
• Sleek & Modern Design
  Our products are thoughtfully designed with a modern aesthetic that easily blends into your space, while also elevating the look of your home.
  

Yes. If your product requires setup or specific usage instructions, a manual will be included in the box. For select products, digital manuals or guides are also available online.

Yes. Some select products may require simple, tool-free assembly.
You’ll also find demo videos on the respective product pages on our website to guide you step by step.

We accept all major credit and debit cards, UPI, net banking, and popular wallets. All transactions are 100% secure.

Currently, we do not offer COD. We are working on expanding our payment options soon.

You can reach us through any of the following methods:

• Email: support@hofu.in
• WhatsApp: +91 95005 22450
• Contact Form: Drop us a message via the ‘Contact Us’ section on our website

We’re proud to be headquartered in Chennai, India.

Address:
Haltbar Consumer Private Limited
No.25, Atandra Towers, Thirumalai Pillai Road,
T. Nagar, Chennai – 600017, India.

No. Policies listed on our website apply only to purchases made directly through www.hofu.in. For purchases made via third-party marketplaces like Amazon, please refer to the policies listed on those platforms.